Big Tech Fails to Convince Wall Street That AI Is Paying Off

The technology represents an enormous opportunity — and that opportunity continues to grow, said Daniel Morgan, a senior portfolio manager at Synovus Trust. “But unfortunately, so does the upfront investment.” Investors are left to wonder, he said: “Can these hyper-scalers capture enough incremental increase in profit growth from their investments?”

A winning product would also do the trick, he added.

Cloud Growth

It wasn’t all bad. The three tech titans reported a healthy pace of growth in their cloud-computing divisions, the most obvious business to benefit from generative AI as the technology requires copious amounts of computational resources to perform. Those gains weren’t enough though to appease investors who are growing increasingly impatient to see returns from quarter after quarter of heavy spending on data centers and other AI infrastructure.

Amazon projected third-quarter operating income that fell shy of analysts’ estimates on Thursday. Chief Executive Officer Andy Jassy has been waging a cost-cutting campaign to free up resources to invest in AI.

“It’s really a positive indicator when we step up capital expenditures,” Amazon Chief Financial Officer Brian Olsavsky said while working to assure investors and analysts on a call Thursday.

The company’s capital expenditures totaled $30.5 billion, mostly in its AWS cloud unit, in the first half of the year. Jassy said the company has developed sophisticated algorithms to guide its investment decisions so that it builds enough capacity to meet demand without denting profits. He’s vowed the investments will be worth it to support what he and his team have called a multibillion-dollar revenue run rate business.

Alphabet’s outlook for the AI growth that investors should expect was short on specifics. Chief Investment Officer Ruth Porat said on a call with analysts that the company had “seen the benefit of our strength in AI, AI infrastructure, as well as generative AI solutions for cloud customers,” without detailing how much of the cloud unit’s growth could be attributed to investment in the technology.

Wall Street’s concerns about capital expenditures, which totaled $13.2 billion in the quarter, overshadowed better-than-expected sales. Shares fell 5% the day after the results.

Microsoft also disappointed. Sales growth for Azure, the company’s cloud computing service, slowed from the previous period. Microsoft said AI drove 8 percentage points of Azure’s growth in the quarter, compared with 7 percentage points in the previous period.

Analysts pressed Microsoft executives during a call to explain whether the sales growth would justify such heavy spending. CEO Satya Nadella stressed the investments were driven by customer demand.

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